Terms, Conditions and Policies
Last updated: September 24, 2020
Terms of Sale
We don’t accept PO Box or any other type of address that is virtual or not a real residental address. The billing address must match the shipping address.
We have the right to, at any time, withdraw any discount and/or revise prices for whatever reason to fix spelling, errors, changes in exchange rates, apply taxes, customs, and other reasons and duties that might affect the delivery of your product. We reserve the right to notify you of any changes in product description or errors in pricing prior to fulfulling your order. You have the choice to cancel your order or continue doing business with us according to the updated price.
The prices listed do not include shipping, handling, or tax fees . Prior to checking out, we will add all applicable shipping, handling, and tax fees to the price for the products you are purchasing. Based on your billing address we will collect sales tax or VAT and remit payment to the state/country where the sale is taxable unless our sales are below the threshhold for nexus in that state/country.
There is no shipping cost for Digital Goods.
The pricing in the Merchandise Store do not include any shipping cost. The shipping cost is applied at checkout and is based on your billing address.
We don’t accept direct payments or credit cards. Please use PayPal or Klarna to purchase from us. When you use a third-party for your payments, such as PayPal or Klarna, their additional terms and costs may apply. It is your obligation to pay all taxes associated with your purchase.
3. Force Majeure
We shall not be liable to you , nor held in breach of contract, for any loss or damage that may arise if we are prevented, hindered or delayed by circumstances beyond our control including (but not limited to) any act of God, war, riot, civil commotion, government action, explosion, fire, flood, storm, accident, strike, lock-out, trade dispute or labor disturbance, breakdown of plant or machinery, interruption in the supply of power or materials.
4. Digital Goods
If you have purchased a digital product from us, it will then be available for download in your download section of your account. All download links in your account will be updated whenever a digital product is updated. If you don’t have an account then you will not have access to the updated version of a digital product and must re-purchase the digital product to recieve the updated version. Digital product updates could be (but not limited to) bug fixes, spelling correction, file repairs, new file types or new platform ports and much more.
Refunds, Returns and Order Cancellation
All digital goods are non-refundable. Digital goods cannot be cancelled because they are delivered instantly upon purchase.
When will I get my order?
Usually, it takes 5–9 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
USA: 5–6 business days
Europe: 8–10 business days
Australia: 4–16 business days
Japan: 6–10 business days
International: 12–22 business days
Holiday Seasons and other reasons might impact delivery times:
Our fulfillment times (for all products/t-shirts/phone cases/etc.) may be longer than usual during holiday seasons and reasons such as pandemic or other worldwide issues. During these times we’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry will be grappling with the challenges. In such cases, we recommend adding a couple of days on top of the expected delivery time.
We use print-on-demand drop shipping provided by Printful.com, a third-party that takes care of all fulfillment and shipping to our customers. Your order will be fulfilled and shipped from one of Printful.com’s fulfillment centers nearest you.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at email@example.com.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Out of Stock
Orders that contain a product that is out of stock will be cancelled. If you have already paid then you will be refunded.
Unfulfilled and Unpaid Orders
Orders that have not been fulfilled yet can be cancelled. If you have already paid then you will be refunded.
Unpaid orders will be cancelled after one week from the day the order was made.
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at firstname.lastname@example.org!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at email@example.com with photos of wrong/damaged items and we’ll sort that out for you.
Chargeback & Buyer’s Remose
We don’t offer refunds for buyer’s remorse. Chargebacks are not permitted and will be interpreted as circumventing this Legal Document for which you are bound by. If you issue a chargeback and refuse to return our product to us, then you will have committed fraud/theft and we will do whatever is necessary to obtain our property back from you, such as (but not limited to), sue you, contact our and your local police station or other nessesary authorities to make them aware of your fraudalant activities.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at firstname.lastname@example.org within 7 days with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please let us know at email@example.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund.
Lost in Mail
If you provided us with the wrong address during checkout, then there is a high probability that your shipment will be returned to Printful.com’s facility by the courier. If this is the case, then Printful.com will ask us for an updated address. We will then contact you and ask you to provide us with the correct address. We will then provide Printful.com with the updated address and they will then reship the product to you. Printful.com will charge us for the new shipping cost, however, we will ask them to withhold the reshipping until you have paid us an equal amount for the reshipping cost plus a handling fee of €5 Euros. We will send an invoice directly to your email for the exact amount that you need to pay. It is urgent that you pay as soon as possible before the window of 14 days expires. Once the invoice has been payed, we will tell Printful.com to go ahead with reshipping your product according to the updated address that you provided.
Your claim must be submitted no later than 14 days after the ESTIMATED DELIVERY DATE to our email at firstname.lastname@example.org. However, before doing this you must make sure the shipping address you provided was correct, so before getting in touch with us, please help us out by doing the following:
1) Check your shipping confirmation email for any mistakes in the delivery address.
2) Ask your local post office if they have your package.
3) Stop by your neighbors in case the courier left the package with them.
If you provided us with the wrong shipping address originally, then we will not reship any replacement. You will have to re-order the product and pay full price again.
If you provided us with the correct shipping address then you must confirm that you have contacted your local post office to locate your lost order and provide us with any information your post office has given you. However, if tracking information states that your order has been delivered then we will not reship any replacement.
Once we have verified that you have provided us with the correct address and you have a response from your local post office about your missing mail, then we will forward the information to Printful.com and they will then send you a replacement at no cost.
6. Art Store (ahmadwehbe.pixels.com)
ahmadwehbe.pixels.com is Ahmed Ibrahim Wehbe’s premium artist website, it is provided and hosted by fineartamerica.com/pixels.com.
Do not contact us about purchases, orders, returns or refunds related to ahmadwhebe.pixels.com, we will reject all such communications. None of the personal information such as orders, name and address is sent to us. Payment information such as payment method and credit card number is also not sent to us. We are not responsible for the quality of the products delivered to you by fineartamerica.com/pixels.com. Please refer to the following links for more information:
Frequently Answered Questions
RETURN POLICY AND HOW TO GET A REFUND